Refund & Cancellation Policy

Last updated: 16 October 2026

At Atypical Spanish, every service involves time, preparation and personal attention. To make sure we can dedicate the right amount of time to each traveller, we kindly ask you to review our cancellation and refund conditions before booking or purchasing.

1. Digital Travel Guides

All digital travel guide purchases are final, and we do not offer refunds for change of mind, accidental purchases or unused downloads.

If you experience any issues accessing or downloading your guide, please contact us and we'll be happy to help.

2. Travel Consultations

All paid consultations are non-refundable for change-of-mind cancellations.

We understand that plans can change, so we offer one complimentary rescheduling per booking, provided the request is made at least 24 hours before your scheduled appointment.

Additional rescheduling requests are subject to our approval and availability.

Cancellations made less than 24 hours before the appointment and missed appointments are not eligible for complimentary rescheduling or change-of-mind refunds.

If we need to cancel your consultation and cannot agree on a suitable alternative time, you'll receive a full refund.

3. Travel Planning Services

Our personalised planning services, including Route Design, Full Travel Planning and other custom services, involve research, itinerary design and coordination tailored to each client.

By confirming and paying for a planning service, you authorise Atypical Spanish to begin the agreed work.

If you decide to cancel your service, please contact us in writing as soon as possible.

Any refund will be assessed according to the work already completed, reasonable costs incurred and any non-refundable commitments made with your prior approval, subject to applicable law.

Once the agreed planning service has been fully delivered, change-of-mind refunds are not available.

Changes to travel dates, destinations, group size or previously approved arrangements may involve additional fees, which will always be communicated before further work begins.

4. Hotel, Transport & Experience Bookings

Hotels, transport, tours and experiences arranged through third-party providers are subject to their individual cancellation and refund conditions.

Some reservations may require non-refundable deposits or full prepayment.

We will communicate relevant booking conditions before requesting your approval.

Refunds for third-party services depend on the applicable booking conditions and consumer protection laws.

5. Changes Requested After Confirmation

Once an itinerary, hotel proposal or experience has been approved, any significant changes or additional research may involve an extra planning or management fee.

We'll always explain any additional charges and request your approval before proceeding.

6. Cancellations by Atypical Spanish

If Atypical Spanish becomes unable to complete an agreed planning service, we will notify you as soon as reasonably possible.

We will first offer an appropriate solution, which may include completing the service within an alternative timeframe or providing another mutually agreed arrangement.

If no suitable solution can be agreed, we will refund the portion of the planning fee corresponding to the services that have not been completed or delivered. Any work already completed and provided to the client will remain payable.

This clause does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law or other mandatory applicable consumer protection laws.

7. Postponements and Changes to Travel Dates

If you need to postpone your trip, please notify Atypical Spanish in writing as soon as possible. Where reasonably possible, we will transfer the planning work already completed to the new travel dates. However, postponements may require further research, itinerary changes, new hotel or supplier proposals and additional coordination. Any additional planning fee will depend on the work already completed and the extent of the changes required. The fee will always be communicated and agreed upon before further work begins.

Availability, rates, reservations and benefits secured for the original travel dates cannot be guaranteed for the postponed trip. Any changes, cancellation charges or non-refundable payments relating to hotels, transport, tours or experiences will be subject to the relevant third-party supplier’s terms and conditions.

8. Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other mandatory applicable consumer protection laws.

If a product or service does not meet the applicable consumer guarantees, you may be entitled to a refund or another remedy as required by law.

9. Contact Us

For any questions about cancellations, changes or refunds, please contact:

Atypical Spanish
Natalia Martinez Haro
Melbourne, Victoria, Australia
atypicalspanish.trips@gmail.com